At Kays Nine Quality Dog Treats we are dedicated to offering top-quality dog treats and providing exceptional customer service. We understand that there may be instances where you need to request a refund for a purchase made from our store. This Refund Policy outlines the guidelines and procedures for requesting a refund.

1. Eligibility for Refund:

• To be eligible for a refund, the product must have been purchased directly from Kays Nine Quality Dog Treats.
• The refund request must be made within 14 days from the date of delivery.
• The product must be unused, unopened, and in its original packaging.

 

2. Types of Refunds:

a. Faulty or Damaged Products:

• If you receive a faulty or damaged product, please contact our customer support team within 14 days of receiving the item.
• We may require photographic evidence of the damaged product or request you to return the product for inspection.
• Upon verification, we will offer you a full refund or a replacement product, whichever you prefer.
• If we require the goods to be sent back to us due to a fault or damage, we will cover the return shipping costs by providing a prepaid return label.
• The prepaid return label will be provided via email. Simply print the label, affix it to the return package, and drop it off at the designated shipping provider. 
• Refund will be automatically processed back to your original payment method. Please keep in mind that the processing and posting of refunds by your bank or credit card company may take some time.

b. Change of Mind:

• If you have a change of mind about a purchase, you may request a refund within 14 days of receiving the item.
• The product must be unopened, unused, and in its original packaging.
• Please note that return shipping costs will be the responsibility of the customer.
• Return address: Kays Nine Quality Dog Treats, 1 Bryn Eirlys, Coity, Bridgend, CF35 6NU
• Once we receive the returned item and verify its condition, we will issue a refund. 
• Refund will be automatically processed back to your original payment method. Please keep in mind that the processing and posting of refunds by your bank or credit card company may take some time.

 

3. Refund Process:

 

• To request a refund, please contact our customer support team at kay@kaysnine.com or call 07460486123.
• Provide your order number, product details, and the reason for the refund request.
• Our customer support team will guide you through the necessary steps and provide any additional instructions.
• Please allow 7 business days for us to process your refund once we have received the returned item or resolved the issue.
• Refund will be automatically processed back to your original payment method. Please keep in mind that the processing and posting of refunds by your bank or credit card company may take some time.

 

4. Exclusions:

 

We cannot offer refunds for products that have been opened, used, or damaged due to customer negligence.
Refunds will not be provided for customized or personalized products unless they are faulty or damaged upon arrival.

5. Disclaimer:
The information provided in this Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

 

6. Proper Storage: To maintain the quality of our treats, we recommend storing them in a dry, cool area, away from direct sunlight.

If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact Kays Nine Quality Dog Treats at 1 Bryn Eirlys, Coity Bridgend, CF35 6NU, or email us at kay@kaysnine.com or call 079460486123. We are committed to ensuring your satisfaction with our products and services.

Thank you for choosing Kays Nine Quality Dog Treats for your furry friend!