FREQUENTLY ASKED QUESTIONS
How can I contact you?
Our phone line is on between 9am and 2pm, Monday to Friday, and can be reached on 07460486123
You can also contact us by email to kay@kaysnine.com. We aim to respond to all queries within 1 working day.
How long will my order take to arrive?
We aim to dispatch all orders within 48 hours following payment, and will despatch according to the selection you make at purchase, with either Royal Mail or DPD. You can expect to receive your order within 3 working days - often quicker!
Can I add to my order after I have paid?
In general, no - however if you send us an email with your order number and what you would like to have added we will see what we can do.
Are any of your products grain free?
Absolutely - we are committed to providing you with high quality, naturally sourced treats and as such none of our products contain grains!
Aren't cooked bones dangerous for dogs?
Bones cooked in a conventional oven are dangerous and should never be fed to your dogs. At high temperatures, the collagen within the bones breaks down - and this causes them to become brittle. Our bones are airdried over a couple of days, and this breakdown doesn't occur, making them a safer choice for owners who wish to give their dogs bones. Dogs should always be supervised when eating any treats, and fresh, clean water should be available.